Help / Support

Help

 

Shopping - fast, convenient and easy

 

At Hochzeitsdekorationen.de you can shop conveniently online 24/7 – all from the comfort of your home. Browse our product categories and take your time looking at our selection. If you're interested in a product, click on it to get more information. To quickly and easily find specific products, you can use the search field.

 

Your shopping cart

 

On the product detail pages, you will find a quantity field and an "Add to Cart" button. First, enter the desired quantity and then click "Add to Cart" to save the product to your virtual shopping cart .

After that, you can continue shopping, add more products to your shopping cart, or edit your order.

For some products we offer different variations: Here you must first select the desired variation, for example a specific size or color, before adding the product to your shopping cart.
Many products have multiple photos available. If you like a particular photo (regardless of the colors), please let us know after placing your order.
We will use this "basic form" as a template for your article.

 

Comfort is a top priority for us.

 

The "Add to wishlist" link allows you to save products for later viewing until your next visit; however, cookies must be enabled for this to work. You can then access your saved products later using the "View wishlist" function.

 

Process order

 

Click on "View Cart" to see your current order. You will then see an overview of the items you have previously added to your cart. If you want to change the quantity of an item, enter the new quantity in the "Quantity" field and then click the "Update Totals" button. To completely remove a product from your order, click the delete icon next to the product. To view details about a product in your cart, click on its name. When your order is complete, click the "Proceed to Checkout" button.

 

Shipping methods and payment methods

 

In the next window, select your preferred shipping method. If shipping costs apply, they will be displayed here. Select your preferred shipping method and click "Next" to proceed to the payment options. There, choose your preferred payment method and click "Next" again.

 

Your Address

 

A window will now open displaying the personal information you provided during registration. If any of this information has changed, click the "Change your personal information" link and update the details in the dialog box that appears. You can also specify a different delivery address in this form. Additionally, you have the option to add a message for us here.
If you like a particular photo in the articles, you can enter it here. Unfortunately, the form is rather small, so please send any requests by email!
Once you have entered all the information, click the "Next" button.

 

Summary

 

The order summary will then open, displaying your order details again. Please check that all information is correct, that all items and their quantities are accurate, and that you have selected your preferred shipping and payment methods. From this screen, you can also view our Terms and Conditions (T&Cs), which you must agree to before completing your order by checking the corresponding box. Then click "Submit Order" to finalize your purchase. You will receive a confirmation email from us shortly.

 

Written order

 

If you have chosen a written ordering process as your payment method, you must open the order form in the "Order successful" window via the "Print your order" link, print it using the "Print" function of your web browser, fill it out legibly and send it to us.